Shipping and Returns

RETURNS

We hope you love your ON RO piece as much as we loved creating it ♡
But if something isn’t quite right, we accept returns for store credit on eligible items returned within 7 days of delivery.

To begin a return, please email hello@onrothelabel.com with your order number and reason for return.

Once approved, returns must be shipped back within 7 days.

ELIGIBILITY

To be eligible for a return, items must:

Be unused and in original condition
Include all original tags, packaging, and dust bags
Show no signs of wear, marks, or damage

Items returned without approval or outside the return window may not be accepted.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as ON RO the label cannot be held responsible for parcels lost in transit.

STORE CREDIT

Once your return has been received and approved, your return will be issued as store credit valid for 12 months from the date of issue.

Store credit can be used online at ON RO the label.

Please note, we do not offer refunds for change of mind.

FAULTY ITEMS

We take great care in creating and packaging every order, however if your item arrives faulty, damaged, or incorrect, please contact hello@onrothelabel.com within 7 days of receiving your order, including images and a brief description of the issue.

Where applicable, we will offer a repair, replacement, store credit, or refund in accordance with Australian Consumer Law.